| rev:text
| - We were a party of four that arrived for an 11 am brunch (they don't take reservations). This appears to be a popular place and we expected to have to wait. While it would have been nice if the hostess could have given us a sense of timing for our table, we appreciated the fact that she offered us coffee/water while we waited. It was frustrating to look inside the restaurant and see tables waiting to be clearedbut after 60 minutes when we were finally seated we were willing to put the delay behind us. I note that one of the members of our group was 8 months pregnant -- the manager had no problem with having us wait outside.
It became incredibly frustrating when after having been seated for 10 minutes we still hadn't had a chance to order even a drink. I made a concerted effort to make eye contact with first our server and then the manager, the latter of whom clearly saw that we were looking for something but as far as I could tell deliberately ignored my look of desperation/frustration. Finally after 15-20 minutes our server came over to take our order. Having waited outside for 60 minutes it seemed excessive that it took another 20 to even place an order.
We ordered at the same time as the table adjacent to us. For some reason, their food came out 10 minutes later while we continued to starve. Our server was nowhere on sight after another 20-25 minutes we got the attention of the manager and explained our plight -- 60 minutes outside, no service for 20 minutes at the table, and then no food 25 minutes or so after ordering, despite the fact that our neighbours had by then finished their meal. Rather than be apologetic or any way concerned, she explained that the restaurant was busy and they were doing what they could. While we understood the busy part, what we didn't understand was the discrepancy in treatment between us and our neighbours and the delays that occurred before our food was even ordered. The manager then returned 3 minutes later and explained that we put our order in at 1225 and that it was only 1250, essentially explaining that our complaints were unwarranted. This was a highly inappropriate way to respond. We are paying to eat in her restaurant and by this point are clearly upset. At the very least she should have tried to be part of the solution but instead spent her efforts trying to argue with us and proving that the delay was not excessive. Even if 25 minutes is a reasonable amount of time to wait for for food, it is not reasonable after having waited outside for 60 minutes and then having to wait another 20 minutes to even order.
Bottom line is, Regardless of the quality of the food, not only did we have to wait an excessive amount of time, but the manager was completely rude, nasty and unaccommodating and for this reason I will never eat here again.
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