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  • Food is good, when it's made correctly that is. I live a block away from this place so I had been going at least once a week and loving it, but lately they always seem to screw up my order in one way, shape, or form. Forgetting toppings, wrong substitutions, wrong cheese...the employees are often more interested in their own conversations and jokes and comments about people walking down the street than they are getting the order correct. I've even had the manager/owner lady hand me someone else's sandwich because she wasn't paying attention to what she was doing. The problem clearly starts at the top, which makes it unlikely things will change. I've also had an experience with an extremely rude cashier there who was unfamiliar with the cash register and the menu, had no idea how to ring in the original cheesesteak (I'm assuming their most popular sandwich), and then had the nerve to get smart with the guy in front of me in line for not leaving a tip. Um, a tip is a reward for good service...being rude and inept at your job does not warrant a tip, I'm sorry! So to sum up, good food, but bad service and unprofessional staff. Good drunk food, but I've stopped going there for regular lunch/dinner because I'm often on a tight schedule and am sick of having to ask for things remade or having to eat something I didn't order.
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