This company left me stranded for 4 hours. I was visiting a friend in Forest Hills and called a cab to pick me up @ 12:30pm. I called again at 1:15 and was told they were on the way. At 2:15 I called again and was told that a cab had shown up and claimed that I was not there. My friend and I were sitting on the porch the whole time. The operator apologized and promised that another car would be dispatched. At 3:00 I once again called and was told that the company had the wrong # listed as my contact. I had given them my cell phone number every time I called to check up on the cab.
This level of incompetency and complete lack of respect is unbelievable to me. Every time I had contact with the operator I asked her point blank, "Just please tell me if someone is on their way. If they are not, that is fine too, I just need to know how to plan my day." When I finally got a ride from a friend at 8 pm, I had not seen one yellow cab go down the street.
If you need a time sensitive ride, please look for other alternatives!