I brought my Siamese cat to Helen for the first time earlier this week. We discussed different options for my boy Chewy and decided to cut his hair like a lion. My boyfriend was the one who picked our cat up and did not like the haircut. But when he brought him home I was very happy with the results. Helen called me a couple days later and offered to cut Chewy's hair again for free since my boyfriend didn't like the cut :). She was super thoughtful and caring. I couldn't of asked for better customer service. I would definitely recommend bringing your pet to her shop as she is someone who takes pride in her work and in your animal :).