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| - I called ahead to see if there was a wait since it's spring training season in the valley and the tourists have taken over Scottsdale. The woman who answers the phone asked how many in our party. I told her 2 and she said there would be no wait. We arrive at the restaurant and there is a hostess there trying to multitask and it seemed to fluster her. She looked to see where we should be seated. The restaurant was empty inside except for 2 tables. The outdoors had about 4 tables, nothing that seemed remotely crowded. The hostess never sat us cause an older gentleman stepped in and said, "you sit outside? Or this high top." I told him that I preferred neither of the choices and wanted to sit at a low table (which there were 5 to chose from available). It was 7:30 pm when we were seated. We were dropped off chip sams salsa from someone walking by but then we were ignored for a good 10 mins. No water, no "I'll be right with you", no nothing. Finally a woman approached our table asking if we had been helped yet. When we said no, she promptly said "I'm sorry the server who has your table is swamped so I can get your order in for you." Very nice lady. She stepped up and cut veered for the server who was slacking.
After about 30 mins of waiting for our food to arrive, Leslie (the kind woman who took our order) came to our table stating that she was going to check on our order. She promptly came back and said it was going to be a few more minutes. We were starting to get frustrated, but knew it was not Leslie's fault, as she was the only one on the staff that was doing her job and busting butt to make sure all the customers were happy. What a great employee Leslie is.
As we were waiting for our food, I kept over hearing the bartender cussing up a storm and complaining. It was quite uncomfortable to listen too.
Leslie approached us about another 10 mins later to apologize and say that our food would be out in another 15 mins or so. We were flooredwhen we heard that. She even knew that it was not acceptable. Leslie said that she was going to get a manager to come speak to us. She felt awful, but she had no control of the short staff kitchen.
An older gentleman approached our table and said,, "yes it's going to be another 15-20 mins". I told him that it was unacceptable especially cause it was approaching the hour mark.
His response was "do whatcha gotta,do." I was floored by his response. He was not the manager, but the OWNER! I told him that he needs to work on his customer service. He seemed unfazed by my request. He was an owner that did not know how to handle a little 4 table crowd in the restaurant. I said that we were just going to leave cause it was a waste of time. Leslie insured us that she was going to keep checking in our order. We thanked her, as she was Tia shorty's saving grace. I kept it a point to mention to the owner that the iris it reason we stayed wa because Leslie was such a had worker. The owner does not know how to deal with situations like this. Telling a customer " do whatcha gotta do" instead of trying to make up for a poor dining experience is not the answer. He needs to go to restaurant 101 boot camp asap.
When our food finally came out, Leslie apologized once again. We told her it wasn't not her fault and thanked her for being such a positive light in such a terrible situation.
The owner didn't care, the other servers did not care, it's Leslie that's holding this place together. The food was good, but not sure if it's s worth the hour and half wait.
If it weren't for Leslie, this place would be going under. Leslie stepped up and saved the disgruntled employees that should be working just as hard as she has been. We would go back, but not on weekend, not when spring training is in town, and I will call ahead to see if Leslie is working first. It's people like Leslie that this restaurant needs. She's a hard worker and deserves to run this place (she pretty much does already). The owners could and should take notes from her. I'm sure this place would be running smooth if she were in charge. Right now it's a big old cluster with angry employees. #teamleslie #lesliesavestheday
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