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  • I only wish I could give zero stars. Or negative stars. Upon acceleration, the car jerks. Like it's having a hard time finding the gear. I take it in a few days after Christmas. Lest we not forget, I also have the extended warranty which I pay $90 a month for. My expedition is 6 years old and I thought getting this coverage would be beneficial as I'm sure the repairs are quite expensive. So, they tell me the car needs a tune up. Which of course is not covered. They tell me this tune up package is going to be about $980. Wow. I tell the guy, Christmas was like 4 days ago. How about we just fix the jerking problem and forego this whole package. Oh but fixing the jerking problem will be even more--hundreds more. You've got to be kidding me. But I'm like a freaking hostage here so what can I do? I agree. They call me on 12/31 and tell us we can pick it up after 12. Fine. We get there at 2:30 just to find out they closed at 2 for the holiday. That's funny, that wasn't mentioned on the voice mail message that said the car would be ready after 12. They didn't say after 12 but before 2. So that pissed me off. And then when we finally do pick it up, the jerk face "service advisor" says "oh the repairs came in lower than I quoted...I said $980, but I got it down to $960". Oh wow! I'm so grateful that all I wanna do is punch you in the face! Seriously, he acted like he turned holy water into wine. What a douche. I won't go back to this place. Ever. I know these dealers are all the same but it's like they go out of their way to make it an awful experience. I usually bring it to Ford Country...those guys aren't as douchey.
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