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  • This place is a disaster. I mean steak n shake is a chain. But this one is like the runt of the litter and its starved of its mothers milk. I have had more bad experiences at this location than good. They range from screwing up my main course to totally forgetting my salad. For both of these previous mistakes the answer was to put my name on a list to get a salad or main dish for free. But when i came in to claim my free meal I asked the server to ask the manager. She looked and came back and said the manager could not find me on the list but she was okay with giving me a free meal? This visit I entered with a friend. We stood waiting to be seated while the servers were talking about some picture... There was two other tables in the restaurant.... and about three servers. our server came over and took our drink order. came back... way. later... and took our food order. my friend ordered chili and added a side of seasoned fries.. Apparently, no one orders fries with chili as she repeated his fry order about 4 times and looked totally confused. So then we sat... and sat... and sat... and sat.. and sat... and sat... We were sitting by the service window so I could see the kitchen. It was not that they were busy... they were simply not working on our order. I see our main courses come up. Then one salad... Then she brought our main course? I could see that only one salad was ready. I am not an idiot. I ask soo.... what happened to our salads? O right umm, I think maybe one is umm ready let me check... And so she stands by the service window waiting for them to make the other salad with awful italian dressing. So in essence we got our salads after our main courses. Add to that the server apologized to the table behind us,, and we get... a high school cafeteria folks. Now the server was not nice until she saw that I tipped ( After writing this I think I should not have). I honestly do not get how this location is in such bad shape. The streetsboro one is amazing. The manager and server remember me and I only go to that one like once every few months... whos hiring at the macedonia one? Are they just hiring young attractive girls? Are they screening at all? Are Brains simply optional?
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