Honestly, I normally do not write bad reviews, but future interested residents should read this. I do apologize and I'm sure with some company efforts to fixing these mistakes, this complex will no longer have any bad reviews.
I lived here during the transition Orion at Hermosa Pointe became Trailside at Hermosa Pointe. Upon request for move out date, I first received a letter at our door stating there was a 90 day notice. Okay cool, so I put in the notice a little over a month later and they stated "Oh sorry, your contract is with the previous company so you only have a 60 day notice. Now you owe an additional one month's rent after your lease." My question to them was why would you put a letter at my door saying I had 60 days when I really only had 30?
When I move, I like to paint the apartment to make it feel more at home. I always paint it back before I leave. I asked the lady at the office for the exact paint color and she told me the name and stated that I can get it anywhere including Home Depot. So I go and buy this paint and primer and begin re-painting when half way finished I notice it doesn't even match! I call maintenance and he comes in and tells me its the wrong paint and that I can only purchase it at a specific store. Okay... so why does the office not know this valuable information? So they ordered me the correct paint which I am thankful for that I didn't have to purchase another one.. however all of this time could have been saved if the office was more educated about these important rules.
Gate: Would always break every other week
Parking: hard to find if wanting to invite over a few guests. Sometimes they had to park across the street in the neighborhood and walk over.
Dog poop: one dog owner would hide their dogs poop under rocks. Every morning I would see squished dog poop smashed under rocks which makes the community look dirty due to a lazy dog owner. I honestly think it takes more effort to find a big enough rock and squish their dogs poop, instead of simply picking it up and throwing it away. Never got a chance to catch who was doing this.
Tip: Perhaps installing doggy bag poles around the complex like other apartments have will help this issue.
Best thing about living here that I do miss is the convenient location of being next to North Mountain. Close enough to run to and a beautiful view of the city. Also, the convenience of living next to Scramble was a plus as well. Awesome breakfast.