Overall good experience. We were having drain issues with kitchen sink / laundry room drain. Yeah, not good. So they sent out a rep and he snaked the drain. After 2 hours, he declared the issue was resolved. So after he leaves my chick tries to wash a load of laundry. She watches it initially, for old times sakes, and sure enough it overflows!!!! Just like the good old days!!! Oops. So I called Pruitt's and they scheduled an appt first thing next morning. They sent out a different dude and he resolved the bs in less than an hour. He ran a hose down it for 5 minutes to prove he ain't no joke. He stated the original dude missed a second drain. OK, awesome, later.