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| - Diners beware! They don't deserve your business!
Let me preference by saying I am not one to write complainants about restrauants, I usually just stop going and don't refer them to family and friends, but this one deserves a negative review in my book. I have never been treated so poorly by a restrauant's manager (Chris Corona) in my entire life. Please take the time to read some of the reviews that had negative experiences and mentioned it to him, he is combative and argumentative with his customers.
I have dined here twice and this last time will be my final. First time...no problem other than service was slow and we never got any drink refills the entire time, second time was a total disaster though. Lets first start off with weird funky mildew/mold smell of the odd waiting room that you have to walk thru to get in the restrauant (first time I thought they might have gotten their carpets cleaned but noticed the same moldy smell the second time...ewwww). Then the sewage smell from the ladies room is pretty nauseous smelling. On the second time, we arrived at 430pm and was told by the hostesses that the wait would be 15-20 min max. 35 minutes later we were still waiting to be seating...I look to the back and see 3 out of 5 empty tempanyaki tables clearly open...the hostess said they were for a reservation that was late (as in over 20 minutes late). At this point we had at least 6 other parties waiting to be seated (I would say about 25 to 30 people total)... at 45 minutes we complain to the hostess that the wait is getting ridiculous as everyone is starting to get irritated and impatient, we asked where the heck was the manager? She went to speak to the manager...he comes to front and says "what's the matter?"...not hello, we are sorry for the delay, let's get you seated...but no...just "what's the matter??" In this condescending tone as if we aren't allowed to complain. I was first kind of put off by the attitude he had towards everyone right off the start but I went on to explain to him that we have been waiting over 45 minutes and was told no more than 15 to 20 min wait and it was ridiculous they were holding tables for late parties. He then went on to say with an attitude that if we don't like to wait, we should make a reservation next time...are you kidding? 430pm for 3 people shouldn't require a reservation in my book...I suggested to him he train his hostesses better on how to quote wait times or address the situation with the missing party. We sat down and here comes the POS manager again, he was obviously pissed off that someone challenged his managing capabilities (he gives off this "my sh*t doesn't stink attitude")...he comes over and asks again if there was any problem with this cocky attitude, at this point I was hungry and irritated by his condescending attitude...I just wanted to sit down and freaking eat in peace. I told him there was nothing wrong other than the hostess and his attitude. Then that set him off and he went off on this rant about how this was some multi-million dollar business (ok who gives 2 craps about that?), how he was going to give us a free meal but at this point we don't have to dine at his restrauant and that he doesn't have to serve us as he has the right to select his customers... at this point, after waiting for an hour, I was just gonna give up and leave but first, I asked to speak to his manager and of course he gives me the run around that he is the "managing partner"...so then I say you really don't want to give me the name of your boss. I ask for his manager's name and number again telling him that some deserves to know how poorly he manages his location and what attitude he gives his customers...he then proceeds to threaten me that he will call security if we didn't leave. I don't know if this manager was having a midlife crisis or what, but nothing calls for the attitude he gave our party and other yelp diners which you can read on other reviews on here (please read other reviews and their experiences with this manager, he seems to give off the same lines to anyone who tells him about any complaints or suggestions to him that he will threaten to get security if you complain). When you have close to over 90 to 100 yelp reviews complaining about the service, the hostess and the management that never really cares about feedback and threatening his customers...there is a problem. A major problem.
At this point this location doesn't deserve our family and friends patronage, nor do they deserve yours. Sadly the food wasn't bad the first time, and our chef was fairly entertaining but this manager left such a bad experience for everyone dining that I doubt anyone will be coming back....ever.
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