I would not recommend this company to any friends or family based on the service that we have received. We purchased our home last fall which came with a koi fish pond. As maintenance of this pond was new to us, we reached out to Clarke Koi to assist with opening the pond this spring and to give us some general guidance on taking care of the fixture.
They have provided no guidance whatsoever. They have been very difficult to work with and when they came out a few weeks ago to open the pond, a portion of the pump system was damaged. We asked them to come back to have a look at what went wrong after they stopped by and they straight up refuse to come back. We have paid them almost $1,000 in fees and are left with a broke down pond and no direction.
We have made some calls around the city and there appear to be some other companies which are more supportive of their clients. I would suggest anyone looking to get assistance with backyard ponds go elsewhere.