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| - HORRENDOUS customer service. LOUD, grating environment with endless shouting.
This 1-star review is because of the attitude and the mouth on the main cashier, clearly a New Yorker in his 40's. When we ordered our food he was not very friendly, which is the "authentic attitude", I suppose, but as my dine-in experience progressed, his volume and language became increasingly outrageous.
Three times he apologized on the phone for mistaking orders; he referred to another unhappy customer as "a bitch with the tiramisu".
Twice they made my girlfriend the wrong pizza. TWICE! Then, when she asked for the garlic knots we ordered, he mumbled under his breath "I'll kill you". EXCUSE ME??? You'll kill your customer for asking for the food we ordered!?!? 20 seconds later, our garlic knots arrived, still hot, indicating that they were sitting in the kitchen and possibly not served to us on purpose.
I will not be patronizing a restaurant with this level of abuse in customer service. "Authentic New York-style" or not, there is NO EXCUSE for any of this cursing and venom.
The pizza was ok, garlic knots were good, but I'd advise that you order online if you must have this pizza.
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