My first phone call to this shop left me with a good feeling but after all was done on my Jeep I cannot say the same. They got me in for an early appt to do my brakes. Normal routine, job fairly priced , normal wait time for the fix. When the job was complete they have one of their guys take my Jeep for a test drive. When he gets back the service rep tells me all good to go. I walk outside and just do the once over on the Jeep and notice that two of my lug nuts on the front tire look different. I call out the front desk guy and show him , he calls the guy who test drove my Jeep over. I said how come theses lug nuts look different , he replies with an attitude "those are your lug nuts , the beauty caps fell off while I was test driving it "I have had the wheels 5 yrs and they have never come off. He says I could probably find them I heard them rattle down the street just over there. Proceeds to go get them and when his manager reprimands him for this he says "what it's my fault the caps fell off". So it turned worse from there. This one employee ruined the whole experience for me and have to say it has ruined my confidence in the shop as a whole. If they have careless people there , how well was the work they did on my vehicle to begin with. I won't be back