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  • I want to start out by saying, I have been a customer for years. I started going to this establishment back when it was Perkins restaurant. I have been there probably fifty times since its conception. Great food, great portions, great price. I have never had a problem with there food, staff or cleanliness until the last two visits. About three weeks ago my wife and I came in to eat like usual, service was great. Upon completing our meal, which was mediocre at best, a roach decided to join us for dinner, as he walked across our table. The waitress was beyond embarrassed as she went to the front. The manager, Alfredo, was extremely arrogant, and presented the "I don't give a shit" attitude and literally offered nothing but an half ass apology. As we left we could bear this awesome manager yelling at his staff for trying to help us. We waited a few weeks and went back last night to give it another shot. They ran out of the fish fry at six o clock, the food we got was substandard. And we could hear the manager, Alfredo again, belittling his staff in front of us, again. We are not out for compensation at all. If something is offered, we generally will decline. But it shows the establishment values their customers. This is no longer the case with the north valley Black Bear diner. And my wife and I will not be coming back again. You lost a 20+ year customer.
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