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| - Worst oil change experience I ever had. Rude people with bad work ethic. If you wanna get bad treatment with some cursing and a good deal of argument, then here is your place. Otherwise stay away at all costs.
After seeing the good reviews, I wanted to try them out for an oil change. What a big mistake it was.
Even though it is completely unnecessary for doing the oil change on my car, since both the oil filter and oil drain bolt are accessible without removing the cover, they removed my splash cover, and then were not able to put it back on. The cover extends vertically behind the passenger side front tire and horizontally under the subframe, and protects the serpentine belt area, pulleys and the alternator from debris and so on from the outside. I asked them to put it back on but they simply refused it claiming that it cannot be put back on securely, since the cover is old. Well, if they thought it cannot be put securely back on, why did they remove it without discussing it with me? The cover was on and in working condition when I brought in the car, and I didn't have problems with it. Now they unnecessarily removed it without even asking me and could not put it back on. However, they were very generous and let me choose between throwing it away or putting it to the front seat. I opted for keeping it.
After I got the car back, I opened the hood and realized they also lost one the 4 screws which secure the ignition cassette to the engine. I called them to inquire about it and they said it should have fallen itself. The screw is going vertically into the engine. For a 1.5 inch screw to climb opposite to the gravity and getting loose completely and falling by itself is very unlikely. I check my engine bay regularly and I know all the 4 screws have been there for the last 4 years.
Since the splash cover protected very important parts of the engine, I didn't want to take the risk of water splashing to my alternator or small pebbles getting in to the serpentine belt area during the monsoon season. So, I decided to put the cover back on myself since they already refused to put it back on. After working 2 hours under Phoenix sun with sore knees and dehydration, I was able to put the cover back on.
Since I had to correct their mistake, I went back to the shop and requested a refund for the oil change or reimbursement for the time I had to spend to put the cover back on. Well, let me tell you, the manager there is good with curse words, varying from regular sh*t to f***ing or more politely to frigging. After I explained him the situation he basically said the cover is not necessary for the car, I was making a big deal for a frigging cover and that he can't deal with this sh*t now.
Their excuse was that removing the cover was necessary since the oil from the filter was dripping on it while they were doing the oil change, and they didn't want to be reliable in case I saw some of the residue of that dripping and thought the car was leaking, which could easily be solved by wiping the cover after they were done. Well as I mentioned before, removing the cover is completely unnecessary and they did it without my consent. I reminded them they did not get my consent and they said they don't need it since it was part of the oil change. Go figure really. Moreover the manager informed me that since I know "so much" about the cars that I should know that screws fall all the time. Well, I didn't encounter it this far in my car.
My delightful conversation with the manager bore its fruits, after some of his nice cursing of course, and I got the number of the district manager. The conversation I had with the district manager was not that different from the shop manager. After learning that I won't be doing any more business with them, he assured me that he denied my refund or reimbursement requests. His reasoning was since they did the oil change and I was able to put the cover back on, there was no problem.
So, if you are into some suffering, cursing and bad treatment here is your place. Otherwise don't bring your car here. Also don't trust the good reviews you see. Check all the other sources and bring your car to shops with good work ethic and polite customer treatment. And a note to myself to do the oil change myself the next time.
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