ehh im on the fence with this one. service was awful.
wtf is the point of having a reservation if they dont actually keep it?! we called to confirm our room and the nice gentleman said it was ready and they would hold it all night, regardless if we came or not.
then come check in time, the front desk lady said they didnt have a room (in fact, it was the complete opposite of what we wanted and paid for). the snippy, sassy manager patrick comes over and instead of apologizing or helping he just gives us attitude and says it happens all the time.
overall, the hotel is nice and if i hadnt experienced that crappy service, it would be 5 stars all the way.
oh and the blackout curtains are not blackout. although they do open and the lights turn on automatically when you open the door. soft sheets, great view, remote control for everything in one location, free web access to their website and sister sites and their lobby smells so good (they must pump air freshener in there). nice bathroom (though the water pressure is weak) and comfy bath robes. oh-- and no vent in the bathroom...?