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http://www.openvoc.eu/poi#funnyReviews
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  • I'd like to say that my review speaks to a single, but very disappointing experience that I personally had. I believe that the many positive reviews received by this dealership are likely every bit as valid as my own review. I very much appreciate that Mike took the time to follow-up with me, and that General Manager Sharon Klietsch has also posted an apology and offered a conversation. These responses have led me to reconsider my original review. There are few things that impress me more than someone willing post their full names and invite a conversation that might be hostile or adversarial, in hopes of reducing animosity and disappointment. Last week I was contacted by Mike who apologized and took some time to explain how circumstances at the dealership led to the unfortunate experience I've described in my previous review. He recalled speaking with me when I first contacted Fields about the Suburban, and he knew I'd spoken with Brandon and that I was interested in purchasing the vehicle. It boils down to timing, with the Suburban being returned from being serviced at a Chevy dealership on Brandon's day off. An interested buyer was there the time and the deal was closed. I explained that while I appreciated his explanation and apology, I still felt like they had dropped the ball, because Brandon had told me that I would be called as soon as the vehicle was available to test drive, Monday or Tuesday, but never a mention that he would be off, and no arrangement made for a colleague to honor that commitment. Mike and the other people at this dealership are very pleasant to speak with, they seem to be sincere, reasonable and well-intended. Mike offered to use their large network of dealerships to help me find a suitable vehicle in place of the one I had missed. I declined because I'd been searching regionally for almost a year with very narrow specifications, and the Suburban they had was one of the very few that met our wishes. That was still a thoughtful gesture, and not one that every dealership would have made. Thank you.
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