Marci is the best! So the first wax I ever received, years ago, in another state- was the worst beauty experience of my life. I couldn't walk right after for like 2 days! Needless to say- when I went to skin alchemist I was nervous to try and do this waxing nonsense again. Haha. But she was so quick and made me feel so comfortable! Her products are high quality and she stands by her work! Absolutely the best. I recommend for all first timers especially.