I can't even begin to describe my displeasure in dealing with this company. Tracy took my order in SEPTEMBER of 2013. I was told blinds would be ready in six weeks. In October I called them only to be to they were moving factories and the blinds would be done in November. The week before Thanksgiving I called again and was told December. I called in December and was told "not ready yet." Finally in January-FOUR months after I placed my order they were installed. Now for the fun part: this company NEVER called me in the four months it took to get the blinds installed but has power-called me (call, get voicemail, hang up, call back) for two days to get the balance due check. It's a shame their factory and installation isn't as efficient as their billing department.