I didn't have one problem with the service or selling process at BMW. It was quicker than any other car purchase/lease than I have ever had before, and the sales people weren't pushy. People need to realize that buying a car is not like buying groceries. When you pick up something that is $40K-$125K, you need to budget more time for paperwork, insurance, credit checks, etc. If you can do it in under 2 hours, then you are getting amazing service, which is what I got at Chapman BMW.