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  • I had heard good things about this clinic so trusted they would be a suitable place to turn to when we had to put our puppy down who at 9 months had cancer. My daughter was heartbroken and scheduled the appointment. She asked to pay right away and put in a room pretty quickly - but if she had not been required to pay, she would have left! There was blood on the floor of the room where she was waiting and there were multiple dogs crying in another room which was very stressful. She waited 45 minutes before the vet came in - the vet was kind but the waiting time for her and our dog was torture! It was well over an hour before she left the clinic and although they may be suitable for the day to day care of your pet, if they can't take care of you and your animal well at the most stressful time together, then I wouldn't use them at all! (I called to complain to the manager after a few days because it had been so stressful but she clearly does not understand the impact this had on my daughter or that NEVER have we ever had to wait for any kind of vet visit for more than 5 minutes! I can understand a few minutes but 45???!!!! HORRIBLE She cried not just from the loss of her sweet puppy but because they offered so little dignity and respect to her by keeping her and the dog waiting. I wish we could choose zero stars!
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