I was very unhappy with the lack of service I received from Reeds jeweler. I work for a state agency and was buying a gift for someone retiring after 27 years of service. However, it required the sale to be tax exempt. The jewelers were clueless about it and after twenty minutes of fumbling around they called a manager who said they "didn't feel comfortable" doing a tax exempt transaction. This was very comical to me considering I had just completed one with Zales, a couple stores down with no Problems. The sales people were not apologetic at all and I was pretty upset with their disregard for customer service.
I reply to the proper paperwork needed by the comment below-- I had presented all paperwork necessary and they still couldn't accomplish the task.