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| - This is one of the few negative reviews I've ever given, and I've been meaning to write it for nearly a year. I think it is important to remember there are two businesses at Sears Optical - the independent eye doctor (Monica Pinon/Vivo Vision) and the optician service that is part of Sears. I wish Yelp had Vivo Vision listed separately because this review is specifically for them, not the opticians at Sears.
Dr. Pinon/Vivo is listed as a provider for my vision insurance and the location is near my work. I had an exam last year for glasses and contacts. The guy at the front counter was not terribly friendly and was a bit odd. I filled out the obligatory paperwork and was taken back to the small exam room. Dr. Pinon was on the computer buying tickets online for a concert or show. She was too busy to greet me or say hello - I was just told to sit in the exam chair and wait. It was an awkward and frustrating moment to sit there and watch her purchasing tickets. Clearly, her time was much more valuable than mine.
The exam was fairly typical, other than the lack of "bedside manners" by Dr. Pinon. I was given a sample contact lens and told to wear it for a week, then come back for evaluation. I was given a contact only for the left eye, which had become blurry 8 years after lasik in both eyes. The right eye also needed minor correction, but Dr. Pinon told me to try just the left eye lens for now. A follow-up appointment was scheduled for the next week.
After a few days, I realized my eyes were imbalanced (if that is the proper term). The left eye was corrected, but I am right eye dominant and having the left eye in better focus now was giving me headaches. Still, I wore the left eye contact lens for the entire week and went back for the follow-up appointment. Dr. Pinon sat me down and asked how things went. I proceeded to tell her how my eyes felt "imbalanced" and I thought maybe I should have a lens for the right eye as well. She got visibly frustrated and said "what do you want me to do about it?". Bizarre. What I wanted you to do was give me a prescription to fix my vision - duh. I was very taken back by her statement. It seemed a rather obtuse question to ask a patient that you instructed to come back after a week-long evaluation. She ended up giving me a second short exam for the right eye, wrote out a script for both eyes and off I went.
Needless to say, I'll be finding a different eye doctor for my exam this year.
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