I decided to give the pretty kitty one more try because I liked that it seemed more private than other places. I won't try again. Last time I was here wax was dropped on my eyelid and I had an incredibly painful swollen eye for over a week. Today, I was to try again. I was not advised of 5 min late policy. Unfortunately busy professionals sometimes run a few minutes late. I was turned away and offered an appointment an hour later when aestheticians were just standing at the counter. I won't be back. I never made a complaint about the horrible burn I received because I realize people make mistakes but this is just a lack of customer service.