We live 35-40 minutes out and we called before we left. The person on the phone told us it would be an hour wait. We drove all the way here just to be told that it would actually be a 3-4 hour wait with 60 people on the waiting list. This is the third time this has happened to us and the fourth time this has happened to our friend. This is absolutely ridiculous terrible customer service. We asked the person at the desk why we were told 1 hour when it was actually 3-4 and she told us that the main desk doesn't even have a number that you can call, only the main office does. The main office does not even know the actual waiting times. We are mostly angry because the main office was just the corporate office that has no real connection to what is going on. Terrible, terrible customer service. I understand that we could have made reservations, but this was a last minute decision and we called in advance. Plus even if we did, we would have to pay a fee just to reserve a bay. And the fee doesn't goes towards the cost, it is purely a fee for reserving the actual bay and from what we were told at the desk it would have been a $50 reservation fee.