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| - I don't shop at Kohl's too often and I don't know why. I do not have a Kohl's credit card, but I know if I did, it would save me even more money. However, I have signed up for their rewards club. I went a few days before Mother's Day to this store specifically as I was in the area and the store was somewhat in disarray, a mess. I guess they were clearing out old stuff and making way for new stuff, but since I'm not a regular customer, I was a bit overwhelmed by stuff everywhere.
And I'm gathering that customers can also pick through things and be real inconsiderate and messy. I was looking for clothes for my son's graduation, for him, so I was making a guess at his size. A couple other young male customers helped me pick out some clothes for my 13-yr old son graduating the 8th grade. They showed me what was "in" for that age group as they are only a few years older than him. That was so kind of them.
I couldn't find a salesperson to help me, which was why these young men helped me. There were sales throughout the store and I was overwhelmed. Once I found or got all the things I thought my son would need, I headed to Customer Service to put things on hold for the next day when I would come with my son to see if that's what he wanted. They were nice and efficient. No issues here. When I went back the next day to pick up all my items, it went flawlessly. No issues again.
Next day I came back with my son and I think it was either a Wednesday or Thursday. Can't remember. The prices had changed on what I got. The pants were normally $55 were $35 on the day I got them. The next day they were back to $55. The shirts I got were buy one get one 1/2 off the day before. The next day when I was with my son, they were $45 and the 2nd shirt was $1. My son didn't like the tie I got for him and chose a different belt.
From the app, if you spend over $100, you get 20% off. And for every $50 you get spend, you get $10 back in Kohl's cash. That is cool. I can't remember if I earned $20 or $30 in Kohl's cash that time. The person at the register helped me get everything set up to where I could get the most for my money. So kind of her.
Now the next day after that, we came back so my daughter and I could get some dresses for my son's graduation and then some. I don't know how many dresses we got, but everything was on sale or clearance, and when all was said and done, we had spent over $100 even after the 20% discount was applied. This gave us another $20-30 in Kohl's cash. Cool.
Now we have somewhere in the $40+ in Kohl's cash.
My only complaints with this store are:
1. Need more associates on the floor to help people.
2. Need more checkout registers opened. Each time I came, one area had LONG lines and the other area in a different part of the store didn't have anyone. If one area is congested, they should tell that congested area to send people to their area so people aren't waiting a long time.
With the stuff in disarray, guess it was just for that day because the next day, everything was back to being organized. All in all, customer service was very professional, friendly, and good. The 2 complaints I have dropped the 5 star down to a 4 star. And those were things I experienced all 3 days we went to Kohl's.
I will be going there again today to find something to buy to use my Kohl's cash.
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