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  • BUYER BEWARE. This store does not honor the return/ exchange agreement, printed on receipts and their website. I purchased an item online, which a friend picked up for me in California because there were none local. The item turned out to be defective, but no biggie because I had my receipt and was within the 30 days for returns. I took it to this store and was told that I must return it 220 miles from home to the Sears Outlet where it was purchased. Policy states: You can return your item to the Sears Outlet Stores. I called customer service four times and it sounds like it will be resolved thru the Henderson store. It's never worth this hassle and they will never see me again. And by the way Sears Outlet, I'm pretty sure this is ILLEGAL!
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