The actual wash is fine, and for $5 a good value. My trouble has been with the monthly service plan. In the winter I signed up for the more expensive plan, $25 for unlimited $10 washes. In May, I switched to the $15 plan, which is unlimited of the $5 wash. Everything was fine until June when I was charged the expensive plan multiple times in the same week. They corrected the error but have still be charging me the $25 plan, eventhough I never requested the switch. Called to get this corrected and whoever answered basically said that I was signed up for the $25 since that was what's in the system, and they can see when the change has been requested. When I told him I have banks statements that show the $14.95 price, he just repeated the same thing. So I just canceled the membership. I'm sorry it turned into a negative experience for me because I liked going there but not anymore.