I have eaten here twice. For the price paid, was very disappointed both times. Service was "ok", but not great.
The most recent time was New Year's Eve. My group of 6 was seated right at 6PM (time of our reservations). The dinner rush had not started yet. We ordered our food and waited AT LEAST an hour and a half. The waitress came back and said they were "busy in the kitchen". However, looking around the restaurant, there were still many empty tables. Some people, who came in after us, got their food before us. Under staffed? Maybe.
Once the food came it was obvious it sat under a heat lamp for an extended amount of time. My steak (requested medium) was well-done. I could tell the quality of the steak was good and the seasoning was also good. Others at the table mentioned their steak was also over-cooked. Mashed potatoes had a crust on them due to obviously sitting under a heat lamp.
In general, the food here is good. But if I wanted a burnt steak I can get two for 20$ at Applebee's.