Service can really make or break a restaurant.
I took my wife here for valentine's day this year. We were both pretty excited to eat here because a few friends had recommended this place. When we first walked in it was such a nice atmosphere. The hostess was great and we were seated right away in a nice booth in front of the kitchen. Here is where my problem starts and why I rated only 3 stars. We sat there without a menu for almost 40 min with all the waiters and waitresses going by our table looking at us and walking away. No one came to check on us and we had no clue who the server for our table was. I flagged down two people in those 40 min and they both apologized and said they'd get someone here right away but no one came. We were about to just get up and walk out when finally a nice waitress came to our table with menues. Clearly she had just been assigned our table and had 3 other tables. The restaurant wasn't even busy but the other 3 waiters and waitresses only had 1 table each. We felt bad for her so we stayed and ordered our food.
The food was excellent. No complaints and after the initial 40 min wait we were starving and we had to get to heinz hall for a concert. We were worried that we wouldn't finish our food in time because of the 40 min wait for the menu. But everything worked out in the end.
My wife and I love to eat at good resraurants. We don't get much time together because of our careers so once a month we make a date and go out. I had heard such good things about this place and they weren't wrong. The food was excellent. But the service that night really put us off.