These dudes are super helpful. I had been thinking about a hi-fi system for a while, and finally took the leap yesterday. After my purchase, Glen set-up my table (a pretty in-depth process) and showed me how to maintain and adjust it at home. He easily could have sold me on additional gear, but instead encouraged me to go home and listen to the system, really take it in, and upgrade as I go. They truly love audio and appreciate great gear, and it shows in their business. Yes it's expensive, but we aren't buying JBLs here. Their prices hang with any of the online guys, and their face-to-face service is much better. Can't wait to pick up my next few pieces from these guys.