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  • I have had several poor experiences at this location. I have been a loyal customer for years but I will never return to this location. I received a nail polish as a gift and I didn't care for the color. I went in to exchange it for another color and purchase Christmas presents. The woman I spoke to would not do the even exchange because I didn't have a receipt. She told me they had no way to look it up without the receipt which is ridiculous because it was in it's original condition and in the box with the sku. She told me I would have to call customer service and ship it to them in order to do the exchange. Seems very silly for a $12 nail polish... So I declined and spent $100 on Christmas presents. She was not helpful at all. Frustrated, I spoke to the MAC associates at Nordstrom. They said I should go back and request to speak to a manager because it's their product and they should be able to do the exchange. So I went back and the manager was equally unhelpful. She said they couldn't even scan the product which I still can't believe. I decided to return the $100 worth of gifts I purchased in case any of the recipients wanted to exchange the products. I asked for a customer service card and she replied, "I'll circle it on the bottom of the receipt for you." I went back to MAC Nordstrom and they exchanged the nail polish without even having their proof of purchase sticker. They scanned the sku because it's MAC's universal product (all comes from the same place). I guess the girls at the flagship store didn't want to bother. Worst customer service ever!!! And if you're buying products as gifts I'd advise you to do it elsewhere because of their ridiculous return policy and bad attitudes.
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