I came here to get a boot repaired and to be honest I was pretty disappointed with the whole experience. The lady in the shop was nice enough and the shop was in a great area but I think the repair job was a little meh.
First, the woman that is there on the weekend really did not and could not answer many questions; of which I had many. I have never had to repair a boot before so I had a lot of questions about what would happen to the zipper that needed to be fixed. I understand as an entrepreneur you need a few days off but I also feel that the people who relieve you should know a little bit about what you do other than simply taking the shoes. I wanted to know if she would be able to keep the zipper but the woman was not able to give me a direct answer and instead asked me to call and speak to the owner during the week. I had every intention on calling but mama be busy! I also asked about the price of the repair for which I was quoted one thing. When I came to actually pick the boot up I paid a different, higher price. Not much higher but enough for another drink during happy hour.
The thing that really made me mark this place down was something all together different. My boot has zippers on both sides of it. The functional zippers are on the inside part of the boot. I think that without knowing this the cobbler attempted to open the outside non functional zipper as they now need to be repaired.
At this point I think I will take the non functional zipper to her to fix simply because the next closest place would be an east side location and I don't think it's really that serious. But after that I will not be taking any shoes there again. I like consistency and I do not feel like I got much of that at this place.