My friend and I went to Jule and ordered a bento box each, the bento box was EXTREMELY small in portion - to the point that sections of the bento box were left empty. So we ordered "pan-fried noodles" but before ordering we asked for clarification because we wanted to know what type of noodles they used. The fully english speaking server told egg noodles but then returned with overdone soggy and greasy spaghetti. We left needing to buy another dinner. We left reviews on their various social media platforms but when they did respond they all they said were that our truthful reviews were harassment to them. They told us "if you don't have anything nice to say, then don't say it." like huh???
Then, a racist privileged white women who's never even been to the restaurant told my friend to get a "F$@#@$% life, you asian princess" making a VERY unnecessary racial remark and Jule rewarded her with a free meal! The woman continually threw racist slams at different ethnicities ON their social media towards other customers. Not only did they not stop her nor take down her posts, but they said they don't have the time and do not think it is necessary to apologize to every negative review.