I have yet to enjoy their services with my family but I did go to check it out for a kid birthday party in the near future. I really like the concept and it's quite large and spacious.
The girl at the front is very polite and friendly. She gave me a tour of the facilities. There are 3 kids rooms for parties, there are 2 bathrooms, there's a fridge for storing items. There's also a parent lounge with tv monitors so parents can supervise their kids without following them around in the play area. Its also great because parents can eat and drink while their kids are playing.
Lastly, the play area is big with many different themes. I think this place is great for kids to come and play because it inspires creativity and motivation. Instead of kids running around and tumbling, Playtown seems to encourage kids to share and play cooperative in their firehouse, their grocery store, their restaurant, their theatre etc.
I will give a more detailed review once we visit with a bunch of kids at a birthday party.