I went in to purchase a specific product for hair-and there was a promotion for a free item, if spending over $28.00. My total was over that, so I asked the cashier for the gift. She said there wasn't one, and I told her it was still advertised in the store. She just blew me off and said they were too busy to pull the ad. She did not offer something to replace the item or any other accommodation. The customer service at Ulta is pretty poor, the wait to check out is much too long.