I want potential customers of this enterprise to understand that the actual moving services were perfectly fine. The men were careful, considerate and did their job in a workman-like fashion. My problem arose with the fact that I needed a receipt and was unable to contact anyone at the firm when the promised emailed receipt did not arrive. Even more aggravating was the call center's attitude and lack of cooperation.
The local franchisee has since informed me that the practice of the national call center not giving out the local office's phone number has changed. Now, from what the local franchisee has informed me, the local number is available from the national call center.
If I had received the promised emailed receipt or had the national call center given me the local Phoenix phone number, I would have been perfectly happy with this firm's service. The four star rating given is for the actual service by the men who did the work.