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| - I have reluctantly been taking my shoes here for 6 years. This was the last time. They do a passable job on fixing the shoes. But unfortunately the customer service is lacking and what really irks me is I took 4 pairs of boots that all needed the same repair and he started giving me different rates for all. Then when he started writing down the cost, they were different (higher) than what he had just said they would be. Anyway, I hesitantly agreed to the outrageous price and asked when I could pick up my boots. He said they would be ready the next day (Tuesday) after 4:30. I showed up at 5 on Tuesday and was told they weren't ready and I should pick them up Wednesday morning on my way into work. Next morning, same thing, they're not ready yet, wait 5 mins. I said no its ok, I'll come back in the afternoon. So I go there in the afternoon and low and behold, he says they're all ready. So I'm taking a look at the boots but half the things he charged me for, weren't done yet. So I was pretty annoyed at this point and asked him when they would actually be done. So he says a couple of hours, pick them up at 5. Of course I show up at 5, still not done!!! I ask him when they'll be done and he says FRIDAY!! When they were originally supposed to be done and ready to go on Tuesday.
I finally show up on Friday praying my boots will be ready so I can finally end this awful saga. I had decided prior to going there that I would calmly tell them I will no longer be a customer for the reasons below (bottom line). His response? He started yelling at me?!!! I told him I came back 3 times and each time the work paid for wasn't done and he said its my fault because I came earlier than he said the shoes would be ready?!! Most places, people would apologize, give me a discount, something to retain a long time customer. But rather, he yelled at me and said it was somehow my fault he hasn't completed all the work he charged for in the time he gave me!!! Try to figure that out!
Bottom line:
1. Makes up charges as he goes along
2. Doesn't complete the work he charged for
3. Doesn't respect the customers time
4. ZERO customer service skills
5. Workmanship is passable
I won't be going there again. Steer clear! I'm sure you can find another reasonable shoe repair place.
UPDATE: I started wearing the boots he "fixed" and ended up with wet socks. Prior to having them "fixed" my feet and socks remained dry :( I'm pretty upset that I spent $140 repairing 4 pairs of boots, 2 of which won't even keep my feet dry anymore. Find another place guys!
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