If you are talking about the chicken alone it deserves a 3 pretty decent for fast food fried chicken and the biscuits are decent for fast food as well. In fact when fresh they are above average...for fast food. Where it goes completely down hill after that is the customer service. I visited this location last night using the drive thru. When I arrived it was 9:25. I ordered a family meal of spicy chicken and I was told "we are out of spicy chicken" translation...its getting late and we don't wanna make any more. Ordered regular chicken and 6 biscuits. When I get to the drive thru window the girl at the door has her purse on her shoulder...it was confusing. She tells me it will be 7 minutes for biscuits. I say "oh ok well since your making biscuits could they make spicy chicken since we have to wait anyway" she says " well we are about to close" now its 9:30 and if I do math correct you have 30 minutes to close...but if you already have your purse on your shoulder then...there was two people in front of me and two people in drive thru behind me. As I am.waiting in parking lot for my biscuits I see her come out and jump in a car...her ride waiting I suspect...it takes 6-7 more minutes for my biscuits...the life of fast food.