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| - I have been here before, with zero issue. I even brought my boyfriend in to cut his hair and they did a great job! Since I had been in before (for waxing my eyebrows) I wanted to leave at least three stars--those visits sure did influence this rating.
However, after this last experience I will not be returning back. I made an appointment through yelp (considering there was a button to make an appointment I figured it was a normal occurrence). My appointment was for a nail service, during the week. I showed up early, was promptly greeted, and told to wait for my noon appointment. There was only one person in the salon who was doing someone's hair, so I figured I was in for a wait. When another girl showed up and said nothing to me, I was a little confused. She called someone's name, not mine, and since I was the only one waiting I knew something was wrong. I told her I had an appointment at noon and she could not find my name. After she searched, and I told her I made my appointment on yelp she still seemed confused. My appointment was made, but not on their books. Neat.
I was told no one would be there until 5 to do nails, and if I came back I would be offered a discount. However, I made an appointment for a specific time, perhaps that means I am not available other times. It seemed as though I was responsible for "fixing" this issue. No one seemed helpful or willing to deal with this. I got the vibe that I was in the wrong making an appointment online--had I walked in no appointment and expected to be taken care of that would have been a different story.
My suggestion to everyone is if you make an appointment CALL and confirm that the appointment is real. At least until they are able to link the yelp appointment with the salon itself.
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