I called to set up teppanyaki reservations for a little after 8p on a Monday with a party of 6 (that turned into 4) bI explained I got off work at 8p and that I worked just up the street (Google says 7min away) I was told that the last seating was 8pm and that I should come another time. How can you tell 6 (now 4 to be fair) NEW customers they should come another night? It is a Monday when you are NOT booked solid & not a prime night?
I have to give Heather (GM) credit she answered this VERY promptly and assured me this was a mistake and she (and here staff) would LOVE to still invite my party in.
Great job Heather, I will see you tonight and hope the service and great food I keep hearing about make me change my mind....and my review..
For the record, You and you staff get 3.5 stars for making up for your mistake, we all have bad days and I get that that's why I gave you a second chance.
Without the phone call I would give you 4.5 stars, the food was beyond good, Heather made a HUGE recovery but to most people would not have give you a second chance. First impressions are most people's only impression.
Overall because the food and mostly Heathers recovery I will be back (with friends), GREAT Food scallops, steak and Vegas roll were to die for, can't wait to try more!