I have been dealing with this pharmacy for a couple years now as my vet doesn't trust any other pharmacy for compounded meds. On the package it says give up to 5 days to receive a refill. It has never taken less that a week if not more to receive my order. They claim 5 days but its 5 days for them to refill before its shipped. Its very misleading and not fair to the pet owner to not be honest with the 5 day refill label.
In addition, I have had them send the wrong prescriptions even when prescription number was used to order it. When I called they admitted the mistake but forgot to send the needed medication. I had to call and order it again and I had to wait almost three weeks to get his medication. One of my cats has pet insurance and I have asked time and time again to get a payment receipt put into his order so I can submit to his insurance. I cant get that to happen no matter how many times I ask. I always have to call a second time and request it separately.
This place is a pain to deal with and I would give anything to have another, more reliable option. I would much rather have a more reliable company than a free toy in every order. Sometimes I receive a large dog toy which is worthless to my cats anyway!