| rev:text
| - Instead of writing a review, I'll just submit the letter I sent to the GM regarding my experience:
Good morning Mike,
I am sending this email to you to inform you of one of the most outstanding customer service experiences I have ever encountered.
As a consumer that is currently working to correct my not-so-great credit, you can imagine the struggle it has been to purchase a car. I had gone to a few other dealers before finding a listing for the KIA Soul online linked to your company. Needless to say, those experiences left me disheartened. Even when visiting with the "alternative funding" department at one dealership, I was still treated in a way that left me feeling as if I didn't deserve to be respected by anyone because of the number on my credit report.
When I called on the ad listed, I was connected to Court Johansson. The first thing I let Court know was my actual credit score, which has been my practice to each dealership I have contacted. Court did not make me feel as if I was missing brain cells--he was compassionate, and I could actually hear the sincerity in his tone when he said he had a good feeling he could help me. After the initial phone call, we communicated over email and on Thursday afternoon he let me know that what I was looking for seemed attainable. At this point I still didn't have my hopes up, even though he was much more respectable than ANYONE I had spoken with thus far, I know that my "score" is not ideal. He let me know your office hours, and that he would not be in at the time I was able to come by, but Jim Rule would be apprised of my situation and ready to help.
Thursday when I pulled up, Jim was already standing at the door waiting to greet me. With a giant smile and a demeanor that made me feel comfortable, he immediately eased any residual apprehensions I had from my previous experiences.
Jim and I talked numbers and budgets, facts and warranties and at no point did I feel this was his sales pitch. It was apparent that he was a good man that was honestly trying to help me attain a goal.
When he came back to me after speaking with Joey Graves and crunching numbers, there was not an ounce of pressure. I made the decision to purchase because it felt right, and for no other reason. Joey spoke to me about the financial information in simple terms--nothing overwhelming, he explained everything which left me, yet again, feeling confident I had made the right decision. I settled in to sign the paperwork and was then astounded by the customer service I continued to receive, even after I had said "let's do it!" Jim bought me dinner, cleaned my new car, emptied my trade (which I can promise you was a task in itself!), brought me water and kept me feeling confident all the way until I left the lot.
Far too often people that deliver this type of service are not thanked or appreciated by the customer. I haven't been able to stop talking about how wonderful my experience was at your company. I have spread the word, I will continue to send as many people as I can your way. You need to know what special men you have in those two. They changed my thoughts on car 'salesman' forever.
Please be sure to thank them for me once again, and please recognize them for some outstanding service. They made it apparent I wasn't a sale to them, I was a person and they showed me respect from the get-go.
Sincerely.
Melanie Deuby
A VERY Satisfied Customer
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