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| - After posting my review on Yelp, I privately emailed the owner and the only response I got was "this is a fake review"!!! Here's my email:
Feb 7
Hello Asia,
I just read your reply to me on Yelp. Yes, of course I was referring to the correct location as it shows location address as well as photos.
We were there last night, called ahead, said we could come in at 9:30pm no problem We showed up at 9:30 and other than one other patron there, we were the only ones so we obviously were seated right away, yet didn't get out until almost 11:30pm. (And the lady that was there before us was there over 2 hrs for whatever she was sitting at the nail bar having done, and she definitely did not look happy).
The only reason (other than to give people a heads up on what to expect) I commented on Yelp is because I genuinely felt sorry for the owners if they don't know what's going on in their establishment. I would hate to invest a lot of money and time on location and set up, only to fail when it comes to customer service satisfaction. And I can tell you thet if last night was indicative of how this business is ran, it will not be there long because there will be no returning customers. We here in Summerlin don't have a lot of places to choose from for late evening nail salons and I thought having this place at that location/late hours was genius.
Anyway, all around not good experience for us, so we don't plan on returning.
Take care,
Sherry
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