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  • This store has the most absurdly terrible customer service that I've experienced in a long time. There are nasty signs all over the store (such as - don't touch the paper if your hands are grubby, and don't test our pens to make your masterpiece). At first I thought they were just being comical, but then as I was browsing a gentleman who I can only imagine is a shift manager stalked me around the store. He kept popping up every few minutes with a very unpleasant smile to "make sure I don't need help" in spite of me telling him repeatedly I am browsing, but thanks. At the register he complimented my (VERY small) purse in a snide manner. I managed a retail store, so I'm well aware that this is the behavior you display when you think everyone who enters your store is trying to steal from you. Not sure why I would buy several small items totalling about $40.00 if I was stealing. I made certain when I took my wallet out to pay that I opened my purse on the counter for all to see. Hmm, no stashed brushes or ink in there. But the kicker was when an item rang up for a different price than it was labled. By a small amount, about a dollar. When I brought it up, we walked over to the display to confirm that it was marked incorrectly. His response? A customer moved those brushes, we can't be responsible for that, followed of course by a nasty smile. Are you kidding? When I protested, his response was, No that's ok. We won't be doing that (referring to honoring the price). I have had to tell customers no before. I wasn't mad about being told no, I was mad about the way it was done. This gentleman clearly thinks of his customers in a very adversarial way. It's really unfortunate that they are willing to lost customers over less than a dollar. That being said, this place has an AMAZING selection. I have a fine arts degree, and have been to a lot of art stores in my life, this one has one of the best selections I've seen. And it's less than a mile from my house! Too bad they clearly don't have any interest in treating their clients with respect.
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