Very bad is being kind. Were do I start. The eye exam was the most positive part of the experience minus the big push for additional tests, at a cost. Following the exam I sat with a person and began the process of selecting lenses. They did not have samples of progressive or transition lenses so she showed me a brochure and said imagine. I then selected frames, that needed to be ordered. I was told they would be delivered to the store in 3 to 4 days and I could come in, confirm that I wanted them and then the lenses would be ordered. I stopped in 5 days later and was told number 1 that the person that took my order no longer worked there and secondly that she was mistaken and that it would be 2 to 3 weeks for the frames. Finally the lenses were order and was told today that my glasses were ready for pick up. I was presented with a plain case with a ripped interior that contained my $422 Oakleys. I had questions about the bill so the accounting person came out and explained. I told her about the case and she said she would find a different case. i was brought a random Oakley case asked if the classes felt ok and told goodbye. The "main guy" was busy, but did lean over and give me an eye chart and said in a few days I would adjust to the progressive lenses. He did not have more time for me other than those few words. THE WORST SERVICE YOU CAN IMAGINE. Better service at Walmart self check-out.