This is a review of the Skinny Fats on Warm Springs, their Dean Martin location is smaller, but always amazing.
Every time I have gone to the Warm Springs location I have unfortunately had to wait 30 minutes to 45 minutes for a To Go order. The first time I ordered 2 of the Ahi Taco San with no mango pico and an order of the BuffChix. I know from going to the Dean Martin location that with anything made to order there would be a small wait, plus they were a little busy for lunch service. After 20minutes of watching people that came after me now receiving their food, I started to get worried. But I continued to wait, sipping on the complementary cucumber lemon water, which is quite refreshing. After another 10 minutes one of the staff asked if I needed help and told him that was just waiting for my to go order. He said that he would check on it and after another 15 minutes I finally received my food. A super tall gentleman said he was sorry for the long wait time and asked for my name, number and email so he can "make it right". I got home to my now super hungry wife and to her dismay, there was mango pico all over the Ahi Taco Sans. I also haven't received an email/telephone call to make things right since (about 3 months ago).
Last night the same thing happened again. Except it was only 30 minutes wait and the good news was that there was no mango pico, the bad news was that her Ahi taco San was now cold.
Two out of Three times we have visited this location have been disasters. I love the Dean Martin location, and will probably continue business there. Still hoping you can make things right with a repeat customer.