| rev:text
| - I got a safety recall on a Jeep Liberty i own, i was going to have the service center of Moore Chrysler Jeep do the work. First thing i do is call the service center for my particular safety recall, (which was adding a tow package to reinforce the gas tank area.) and i inquire about safety recall details. Particularly what all this involves. She tells me they will install a full tow package. I specifically ask about the wiring harness, and she confirms the tow package includes one. So i schedule my appointment to have the work done. 2 days later i bring my vehicle in to have it "inspected". They kept it for a few hours and called me when it was ready. No big deal. When i went to pick up my vehicle i was informed that the part was on back order and that id need to return. No big deal again. A week goes by, finally get a call telling me that my part is in and that they are ready to do the work for the safety recall. So i schedule my appointment to my convenience because i work. I was assigned to work with a Travis Raegan, Service Consultant. At first the experience was pleasant, he was informative and helpful. Told me the job would take a few hours and that worst case they might need it for the day. NO BIG DEAL! So i leave my vehicle there. This is where things start to turn south. All day goes by, and the service center starts to close down by 6:00pm. I'm getting a little nervous because i haven't heard anything all day from them on the status of my Jeep. I call down there, was not able to get a hold of Travis. About an hour later i get a call from them and Travis is telling me that they need to hold on to my car for the night. I express how unexpected this is to me and that its a problem. His attitude changed to a very cold demeanor and asked me if i want the work done or not, if i do, the vehicle needs to stay, he also told me that if i perhaps have brought my vehicle in earlier in the day to his convenience (7:00AM) the job might have already been done already. To me being the customer i found this to be very insulting initially. I blew it off, and inquired if there was perhaps a loaner i can be given so that i'm not with out my only mode of transportation. He put me on hold for about 2 minutes to return telling me they don't have a loaner vehicle and that if id like to come get my vehicle and reschedule for a later time, that's welcome, but it will take just as long if not longer. Keep in mind this is installing a tow package. To anyone who has little to no mechanical experience, this is an hour job at max. The service center is requesting with no communication prior to keep my vehicle for 24 hours for a 1 hour job, at close to closing time, at the end of the day. There was absolutely no communication on their behalf to let me know of any potential issues that could cause any hardships. I felt like i had no choice that if i wanted to get the work done, they would need to keep my vehicle over night. So i agree'd. Now its the day after, 6/22/18 and i go to pick up my vehicle. They bring it around with only the tow hitch installed, no wiring harness included. This was one of my first questions to the service consultant i initially called and talked too. I go back to Travis to get some clarification to this new issue and im immediately met with a "get out of my face" attitude. Very unresponsive, and not helpful. I ask him about the wiring harness, he tells me its not included in the "tow package". So i guess the tow package just includes the hitch only i asked, he answered in the affirmative. I asked to speak to a manager at that point. So here comes manager Dustin Shepard. I inform him of my experience and dilemma. He seemed some what receptive to the complications I've experienced dealing with the service department, but when asked about the wiring harness i'm not receiving, he tells me i was misinformed by their service consultant, and that i would not receive one. This experience never the less hasn't been very pleasant. As a potential customer of Moore Chrysler Jeep, this sealed the deal that i will be buying my brand new Jeep Wrangler from another dealership, and dealing with another service center for any future needs. I will not be returning to this establishment.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)