Slow, inefficient, and poor service. I walk in, no greeting, and no instruction. I wait for someone to come available. Customer service agent finishes with one customer and calls another. I ask if there is a place to check in. She points at the manager. I go to him and ask if I can exchange a product. He puts me on the list.
I go to find the product I need to exchange and wait. As I'm waiting, I observe the three customer service agents assisting other customers. They are dealing with major issues. I need to exchange one product for another that I located on the shelf myself. Why can't I exchange my product without waiting in a line of customer issues?
Why isn't there one person designated to deal with simple business transactions? Ridiculous. I had to WAIT 20minutes to exchange a product.