My neighbor and I went there today to have lunch. Well we should have know when our waiter came to us after waiting for our appetizers to arrive that something was wrong. First, he did not even notice that we had no silverware. So we had to dip our bread into the butter and spread it around with our fingers. The hostess was less then thrilled to be there because the way we were greeted and seated was like she was doing us a favor. Anyway, our waiter comes to us and tells us that they are redoing our blooming onion because the first one came out looking like poop. And they did not want to serve it to us so we said ok and waited. This is when I had to ask for silverware. He told us that the manager was going to bring it to us. She arrived later with our blooming onion and asked us if this was ok and we said we don't know because we never seen one before let alone tasted one so we were not sure if it was ok. We also the told here we never saw the first one. This was sign #2 that this was not going to go well. My French onion soup came and that was on the warm side so I kind of let that slide. Well when our meal showed up it was horrible. My sweet potato was cold and the glob of butter would not melt let alone all that cinnamon on top of it and on the side of the plate. It looked a mess. My meat was cold and it looked liked someone took bites out of it and then tried to cover it up with gravy. It looked like it was served before. You could tell by the broccoli that it was over cooked just by the color of it. The same was said for my friend that had the beef with the Marsala sauce. Both were cold as well as the risotto. We talked with the manager and I told her that we were done and that there was no apology that could make me want to come back and she needs to talk to her staff about the words they choose to describe their food because poop was just the deal breaker for me. So I really don't know what is so good about Outback Steakhouse. The service for me was not what it is cracked up to be. Also the owners name is about the entrance to the restaurant. My one comment to the owner is take your name down. Your staff just made an embarrassment of your name as a franchise owner.